eBanking - Mobile Banking - General FAQs

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General Mobile Banking FAQs

How To FAQs

Mobile BillPay FAQs

Text Banking FAQs

Troubleshooting Tips
 


How much does this service cost?
KNB does not charge for this service. However, there may be charges associated with text messaging and data usage on your phone. Check with your wireless phone carrier for more information.


Is it secure?
Yes, Mobile Banking service utilizes Internet Banking best practices, such as using HTTPS, 128-bit SSL encryption, or password access and application time-out when your phone is not in use. Only the phones that you enroll in the service can access your accounts. In addition, no account data is ever stored on your phone. In the event your phone is lost or stolen, the service can be immediately disabled by either going online to the Mobile Banking enrollment website or calling us.


Can I access Mobile Banking from my tablet device?
Yes, upon enrollment select the mobile carrier of “other/iPod touch” and enter in a valid land line (perhaps your home or work phone number). You cannot enroll two devices with the same affiliated phone number.


What is my Mobile Banking User ID?
Your Mobile Banking User ID is the same as your Internet Banking Username. If you do not know your username/user ID please visit https://www.bankknbsecure.com/form.reset.asp and complete the form. In the comments section please indicate you do not know your username/ user ID and a reminder email will be sent to you.


Which wireless carriers are supported?
We support all the popular US wireless phone carriers, including AT&T, Sprint, T-Mobile, and Verizon. If your carrier is not listed when you enroll, select 'Other' and try the Mobile Web option, or check back later, as new carriers will be added over time.


Do I need a text message or data plan?
Yes, a text messaging and/or data plan is typically needed, as usage can become expensive if data services aren’t included in your plan. Please check with your wireless carrier for more information.


I'm not enrolled for Internet Banking. Can I still use this?
You must first enroll in Internet Banking before using Mobile Banking. Click here to enroll in KNB’s FREE Internet Banking!


I have received an error, what do I do now?
Mobile Banking largely relies on your mobile internet and network connection. If you receive a network error, connection error, or host error, confirm you have proper internet connectivity and try again a few minutes later.


What is Activation?
Activation is a one-time process that helps ensure your security. An activation code is issued to you on the online enrollment site. You will need to enter this code on your device to begin text banking. You may also need to enter this code for mobile banking if you don't use challenge question(s) for Internet Banking. If you use challenge questions for Internet Banking, you can enroll for mobile banking directly from your mobile phone without an activation code. We recommend you print your activation code and installation instructions for easy reference during installation.


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