Frequently Asked Questions
(click on a question to see the answer)
Is internet billpay free?
Yes! internet billpay is free to our customers who have an account.
How do I enroll in internet billpay?
To enroll in internet billpay, you must
first be enrolled in internet banking. To enroll in internet banking and
internet billpay, please click here.
Is internet billpay secure?
Internet billpay is recommended by security experts as one of the safest ways to pay your bills. According to research, 90 percent of identity theft doesn’t occur through the Internet. Identity thieves still use the tried and true methods of stealing mail or discarded trash. Combined use of internet banking and internet billpay helps to protect consumers against identity theft and check fraud. For additional security, internet billpay requires 128-bit encryption and personalized log-in information.
How are payments sent?
Payments are sent two ways: electronic or paper check. On average, electronic payments are sent to more than 70 percent of payees. For payees who can only accept checks, the subscriber’s account is debited electronically and an authorized paper check is issued on behalf of the subscriber.
What are the benefits of electronic payments?
Electronic is the fastest payment method for subscribers and greatly reduces the risk of human error. Electronic payments are received by the payee within 2–3 business days.
What are the benefits of check payments?
Check payments allow you to pay anyone through your internet billpay account. No more postage or trips to the post office. Plus, checks payments through internet billpay are electronically recorded, may be stopped before 2 p.m. Eastern time on the date they are scheduled to process, and are virtually tamper resistant. The estimated arrival time for checks is based upon the payee’s zip code and is displayed while you schedule a payment.
Are internet billpayments guaranteed?
Internet billpayments are not guaranteed by the US Postal Service or Automated Clearing House Network
(ACH). However, internet billpay offers a payment success rate of 99.99 percent and greatly reduces
the risk of human error. In the event a check payment is not received, our internet billpay support will stop
and re-issue the payment, as well as provide proof of processing to the payee. internet billpay also provides
a history of your payments and payment information is integrated directly into account statements.
When can payments be scheduled?
Payments may be submitted at any time, day or night. All payments should be scheduled according to
process date and not according to due date. For example, payments should be scheduled to process before
the actual due date. Estimated arrival times are automatically displayed during the scheduling process. We
recommend scheduling first payments in advance to ensure timely delivery. Payments are electronically
debited from your account on the process date. For same-day processing, please schedule payments before
3 p.m. Eastern time.
Who can I pay with internet billpay?
With internet billpay, you can pay virtually anyone with an address within the continental United
States, Alaska, Hawaii, and Puerto Rico. |
